Sending Cards:

Receiving Cards:

  How much does it cost to send a Kritter Card?

Absolutely Nothing. It's free! Send as many as you like to all of your online friends. There is never a charge at any stage in the card sending or receiving process.

  How do I send a card?

Select a category of card from the main menu and click on the link. This will take you to a page where you may select the image and associated parts of the card.  Sending a card from this point should be self-explanatory, but if you need additional help, feel free to e-mail us.

  Do I need any special software or hardware to use this card site?

Not at all. You can use virtual postcards with any computer or other electronic device connected to the internet and equipped with browser. No special plug-ins are required.  (You must have sound card installed to hear the music sent with postcards....if the card recipient does not have a sound card, the card will still function...just without the music). 

  Can I cancel a postcard once one has been sent ?

No, we can't. Like in traditional postal service - once you sent a letter it cannot be turned back.

  Can I select a future date for sending a card?

Yes! Currently, you may select a date up to 2 weeks into the future.  Your card will be sent on the date you specify. In future updates, you will be able to send cards further in advance.

  Why does it say my e-mail address is invalid. I know it works!

Most probably you made a typo and did not notice it. Correct e-mail syntax looks like: mail@mailhost.dom  There are no spaces and no commas. Multiple e-mails are not allowed at the present time.

Do not try to paste email addresses from Outlook or Messenger's contact lists. This won't work:  name@mailhost.com" (My Friend) and name@mailhost.dom">name@mailhost.dom <My Friend>

For AOL users: remember that e-mail addresses outside AOL  must contain the @aol.com part of the address. For example, you should enter  yourscreenname@aol.com rather than just "yourscreenname"

  How fast will my card reach the recipient?

All e-mail notices about a card waiting are usually sent within an hour. At holiday times it may take 2-3 hours (assuming you have not set up delivery for a future date).   The time between the notice sent from our servers and the time your recipient gets it in the mailbox depends on the  mail server and connectivity and most likely will take few minutes. Of course, it also depends upon when the recipient checks his or her mail!

  How will I know when the recipient has picked up the card?

If you have entered a correct e-mail address for yourself when sending the card, a message will be sent to you  within about an hour (during busy times such as holidays, etc. sometimes 2-3 hours) from when the person receives the card.

  I have sent a postcard without errors, but my recipient never got it. Why?

Reasons could be numerous, but most common ones so far are:
1. Recipient's mail server could be down. It happens with all from time to time.
2. Recipient uses e-mail account with storage limit and at the time you've sent a had mailbox full. It happens often on AOL, WebTV network as well as various free mail services.
3. You had mistyped address. You had typed something that looked to you (and our system) as valid address, but it wasn't. You may have misspelled his username or domain name. We see hundreds of bounced mails to @oal.com, @ol.com, @hotamil.com, @pordigy.com,
@yhaoo.com and @msn.vom.

  May I suggest ideas for new cards?

Most certainly! We welcome your suggestions for new animals not currently on the site or for new features.  Please e-mail us with your suggestions.

  How do I receive a card that was sent to me?

Just follow instructions in notification e-mail announcing you have been sent a card. Click the link in that e-mail and then follow further instructions on the page

  Where do I find the number to pick up my card?

In the e-mail "You have a postcard" you received there is a line like this:
Your ticket number is 123680435.

This is the number you need. The easiest way is to cut this number and paste it to the pickup window in appropriate page (URL of that page is given in the same e-mail).

Be sure to read this e-mail and not to delete it before you claim your card. If you delete the mail with ticket number - we won't be able to help you find your card.

  I got a message "No Card Found" when I try to pick up my card. Why?

Cards are stored for 3 weeks from the send date. You can view cards for unlimited number of times during this period. Afterwards the card will be deleted.

  I want to save a card that was sent to me. How ?

If you want to save the card that had been sent to you - choose menu item File (top left corner of your browser), then Save As and save this file to your hard drive, naming it as mycard.html or something alike. You'll be able to view this card always when you are connected to the Net - images and music file will be loaded automatically.

  Can I bookmark a card that was sent to me?

Yes and No. Although it is possible to bookmark a page, our cards are saved for only 3 weeks (from the time they were sent) and will be deleted after that. If you want to be able to view the card long term, see the instructions above for saving the card as a file.

  I can't access the postcard site to pick up my card! What do I do?

You may see the following messages - "connection reset by peer", "timeout waiting for connection", "DNS lookup failure", "no data connection to host", etc.  All of these are error messages related to the status of network connection between your browser and the website. Most probably it's not permanent problem and will pass soon. If you see one of those messages no need to panic...just try again a little later.

   I was sent a card without ticket number. What do I do?

Look at your notification email closely. Most likely subject line reads:
"Your postcard was received". It is the confirmation that the postcard YOU had sent to someone was received.

  Can I catch a virus as a result of using virtual postards? What makes My Postcards Network immune to viruses?

Kritter Cards does not run on Windows. All those common and scary viruses like Melissa, Daddy, Chernobyl CIH and others can't affect the UNIX servers.

Card notification mails (plain text) and postcard pages (HTML) are produced on our servers. Those formats (*.txt and *.html) are not subjected to any computer and network viruses.

The danger of viruses usually lies with an attachment to e-mail--and our cards are not attachments. For example, if someone send you an e-mail and attached a *.exe file, you might want to proceed with caution by running it through a virus detection program.