|Frequently Asked Questions
Absolutely Nothing. It's free! Send as many as you like to all of your online friends. There is never a charge at any stage in the card sending or receiving process.
Select a category of card from the main menu and click on the link. This will take you to a page where you may select the image and associated parts of the card. Sending a card from this point should be self-explanatory, but if you need additional help, feel free to e-mail us.
Not at all. You can use virtual postcards with any computer or other electronic device connected to the internet and equipped with browser. No special plug-ins are required. (You must have sound card installed to hear the music sent with postcards....if the card recipient does not have a sound card, the card will still function...just without the music).
No, we can't. Like in traditional postal service - once you sent a letter it cannot be turned back.
Yes! Currently, you may select a date up to 2 weeks into the future. Your card will be sent on the date you specify. In future updates, you will be able to send cards further in advance.
Most probably you made a typo and did not notice it. Correct e-mail syntax looks like: firstname.lastname@example.org There are no spaces and no commas. Multiple e-mails are not allowed at the present time.
Do not try to paste email addresses from Outlook or Messenger's contact lists. This won't work: email@example.com" (My Friend) and firstname.lastname@example.org">email@example.com <My Friend>
For AOL users: remember that e-mail addresses outside AOL must contain the @aol.com part of the address. For example, you should enter firstname.lastname@example.org rather than just "yourscreenname"
All e-mail notices about a card waiting are usually sent within an hour. At holiday times it may take 2-3 hours (assuming you have not set up delivery for a future date). The time between the notice sent from our servers and the time your recipient gets it in the mailbox depends on the mail server and connectivity and most likely will take few minutes. Of course, it also depends upon when the recipient checks his or her mail!
If you have entered a correct e-mail address for yourself when sending the card, a message will be sent to you within about an hour (during busy times such as holidays, etc. sometimes 2-3 hours) from when the person receives the card.
Reasons could be numerous, but most common ones so far are:
Most certainly! We welcome your suggestions for new animals not currently on the site or for new features. Please e-mail us with your suggestions.
Just follow instructions in notification e-mail announcing you have been sent a card. Click the link in that e-mail and then follow further instructions on the page
In the e-mail "You have a postcard" you received there is a line like this:
This is the number you need. The easiest way is to cut this number and paste it to the pickup window in appropriate page (URL of that page is given in the same e-mail).
Be sure to read this e-mail and not to delete it before you claim your card. If you delete the mail with ticket number - we won't be able to help you find your card.
Cards are stored for 3 weeks from the send date. You can view cards for unlimited number of times during this period. Afterwards the card will be deleted.
If you want to save the card that had been sent to
you - choose menu item
Yes and No. Although it is possible to bookmark a page, our cards are saved for only 3 weeks (from the time they were sent) and will be deleted after that. If you want to be able to view the card long term, see the instructions above for saving the card as a file.
You may see the following messages - "connection reset by peer", "timeout waiting for connection", "DNS lookup failure", "no data connection to host", etc. All of these are error messages related to the status of network connection between your browser and the website. Most probably it's not permanent problem and will pass soon. If you see one of those messages no need to panic...just try again a little later.
Look at your notification email closely. Most likely subject line reads:
Kritter Cards does not run on Windows. All those common and scary viruses like Melissa, Daddy, Chernobyl CIH and others can't affect the UNIX servers.
Card notification mails (plain text) and postcard pages (HTML) are produced on our servers. Those formats (*.txt and *.html) are not subjected to any computer and network viruses.
The danger of viruses usually lies with an attachment to e-mail--and our cards are not attachments. For example, if someone send you an e-mail and attached a *.exe file, you might want to proceed with caution by running it through a virus detection program.